Fj99 Privacy Policy — Keeping your information secure

1 Introduction & Scope

Fj99 is an international online gaming platform dedicated to serving players in Bangladesh. We believe the protection of your personal information is a fundamental right, and safeguarding that right is our primary responsibility.

This Privacy Policy applies to the fj99.onl website, mobile application, and all our digital services. By accessing the fj99 platform, you are considered to have agreed to the terms of this Privacy Policy.

Please read this Privacy Policy carefully before creating an account or using fj99's services. If you have any questions, reach out to our customer support team — we're always here to help.

2 What Information We Collect

Fj99 collects two types of information from you — data you provide directly, and data collected automatically while you use the platform.

3 How Your Information Is Used

Fj99 uses collected data solely for specific, legitimate purposes. We never use your information for any other purpose without your consent. Our primary purposes for using your data are:

• Account management: To create and manage your account and ensure its security.
• Identity Verification (KYC): To verify your identity and age in accordance with international regulations.
• Financial transactions: To accurately process deposits, withdrawals, and bonus payouts.
• Customer Support: To resolve your complaints or queries as quickly as possible.
• Fraud Prevention: To prevent account hacking and fraudulent activity.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To run analytics that improve your platform experience.
• Relevant Promotions: To send you relevant offers and bonus information based on your preferences (you can opt out of this at any time).

Fj99 never uses your data for political purposes, religious campaigns, or any form of discriminatory activity.

4 Data Sharing Policy

Fj99's core principle is simple — your data belongs to you. We never sell, rent, or trade your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: With mobile banking services such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Game Providers: Minimum data required to manage game sessions.
• Security Partners: With specialist agencies for fraud detection and prevention.
• Legal authorities: In response to court orders, government investigations, or valid legal requests.

In all such cases, we ensure that third parties uphold our privacy standards and use your data only for the specified purpose.

5 Cookie Policy

Fj99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
• Functional Cookies: To remember your preferences such as language and theme — optional.
• Analytics Cookies: To help monitor and improve platform usage — optional.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

6 Data Security Measures

Fj99 uses industry-leading technology and practices to protect your data. Our security infrastructure is built across the following layers:

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection at the server and network level.
• Regular Security Audits: Audited by independent third-party experts.
• Access controls: Only authorized personnel may access this information.
• Data Backup: Regular secure backups to ensure your data is never lost.

7 Your Rights

As a member of fj99, you have the following rights regarding your personal information:

To exercise any of these rights, contact our support team. We will typically respond to your request within 30 business days.

8 Data Retention Period

Fj99 retains your data only for as long as necessary. The retention periods for different types of information are outlined below:

• Account information: For the duration your account is active, and for a minimum of 5 years after closure.
• Financial transaction records: Up to 7 years as required by legal obligations.
• KYC verification documents: Up to 5 years after account closure.
• Customer Support Contact: 2 years from the date of last contact.
• Login & Session Logs: Up to 1 year for security purposes.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

9 Minors & Protection

Fj99 provides services exclusively to adults aged 18 and over. We do not knowingly collect personal information from minors.

Age verification is mandatory during registration. If we have reason to believe a user is under 18, we will immediately suspend the account and conduct a full investigation.

10 Policy Changes

Fj99 may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological developments, or improvements to our services.

For significant changes, we will:

• We will display announcements on the website homepage.
• We will notify registered members via email or SMS.
• We will notify you at least 7 days before any changes take effect.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. The revision date at the top of this page is always kept current.

11 Contact Us

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact our data protection team:

We take every request seriously and do our best to resolve it as quickly as possible. Protecting your privacy is our responsibility, and we are fully committed to fulfilling it.